Return Policy
We welcome any questions you may have about our products before making a purchase. Our knowledgeable staff is eager to assist you with any inquiries you may have. Please feel free to ask us anything you need to know about our products prior to your purchase. We are here to help and will respond promptly.
Stardust's continuing goal is to provide the best values for all of our customers.
To keep prices low, please take note of our policy:
At Stardust, we pride ourselves on offering highly specialized, custom-ordered items. Due to the nature of our products, returns are generally not accepted. However, we understand that sometimes things don't go as planned, so we consider exceptions on a case-by-case basis.
If you are unsatisfied with your purchase, we may authorize a return for store credit, within 30 days of delivery, after written approval. To be eligible, the merchandise must be in its original, unused condition and sealed in the original packaging. After inspection at our warehouse, store credit will be issued. Please note that a 25% restocking fee will be deducted from the store credit for returned items.
Returns cannot be accepted after 30 days.
To request a return, please contact us in writing to receive a Return Authorization. All returns must be properly packaged, double-boxed, insured, and shipped with a tracking number at the customer's expense. Unauthorized returns will not be accepted.
Please note the following guidelines:
Please note that the following items are excluded from our return policy:
We strongly encourage you to inspect your items immediately upon delivery. If you discover any damage, it is essential to report the issue to the freight company within 48 hours of delivery to initiate a claim. For defective items, please contact Stardust directly as soon as possible.
In the event of damage, please retain all packing materials, including boxes, brochures, and any other packaging contents. These materials are required to process the damage claim. Please do not discard the boxes or any packaging until we have completed the damage claim process.
Shipments Outside the Continental USA:
All sales outside the continental USA, including Alaska, Hawaii, US Virgin Islands, Canada, Europe, Asia, Australia, and other locations, please contact us for return authorization. The return policy for these locations may differ from our standard policy.
We value your feedback and are committed to providing the highest quality products and services. If you have any comments or suggestions, please don't hesitate to contact us. Thank you for choosing Stardust.
Lead Time
Our estimated shipping lead times are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "usually ships in" time listed on a product's detail page).
Please read the estimated shipping lead time detailed in the description of each item.
Some examples of lead time can be:
- Usually ships in 2-6 business days: a product is usually in stock & ready to ship.
- Usually ships in 8-12 weeks: a product will take additional time to ship.
Please also note that the shipping lead time is always a "good faith estimate" and is never guaranteed. We rely on our vendors and freight forwarders (UPS, FedEx, DHL, USPS, etc.) to fulfill our orders. Extreme weather conditions may also delay shipments.
In addition, please note that your order may have an additional lead time to ship out from the warehouse. We do our best to "pack with care", which may require some additional time. Large items, for example, often need special boxes to ensure a safe arrival.
We strongly encourage you to contact customer service in case you need your order by a specific due date or for a specific project completion date.